.....but do they have a following?
Andrew McMillan doesn't understand how law firms work if he seriously thinks that they can afford to invest in senior and expensive lawyers who cannot pay their own way very quickly.
It would be great if firms would pay more attention to personality and less attention to following but that would require a massive change of approach.
This poses a challenge for law firms, which should reassess the balance of traits and skills they look for when recruiting, he suggested. ‘Hire for attitude,’ McMillan advised, alluding to his own experience of customer service: ‘You can’t teach someone to be nice. You can teach them to sell a computer.’